Frequently Asked Questions (FAQ)

1. Where is Southwest Trading Co. located?

Southwest Trading Co. is based in:

411 San Felipe St NW
Albuquerque, NM 87104
United States

2. What products do you sell?

We offer a variety of home and lifestyle products, including:

• Home Décor

• Kitchenware

• Bedding & Textiles

• Rugs

• Bathroom Essentials

• Storage Solutions

• Seasonal Home Products

• Everyday Household Items

3. Do you ship throughout the United States?

Yes. We currently serve customers across the United States.

Shipping availability and delivery times may vary depending on your location.

4. How long does shipping take?

Most orders are processed within 1–3 business days.

Estimated delivery times vary depending on the shipping destination and carrier.

You will receive tracking information once your order has been shipped.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing tracking information.

If you need assistance, please contact our support team.

6. What payment methods do you accept?

We accept secure payments through major payment providers and methods available during checkout, including:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• Apple Pay

• Google Pay

• Debit Cards

Available payment methods may vary by location.

7. Is my payment information secure?

Yes.

All transactions are processed through secure payment providers using industry-standard encryption and security technologies.

Southwest Trading Co. does not store full credit card information on its servers.

8. What is your return policy?

We offer a return period of up to 30 days after delivery for eligible items.

Returned products must be unused and in their original condition and packaging.

Please review our Refund Policy for complete details.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Photos of the item and packaging

Our team will review the request and work toward an appropriate resolution.

10. Can I cancel my order?

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, please refer to our Refund Policy.

11. Do you offer exchanges?

At this time, we do not guarantee direct exchanges.

Customers may return eligible items and place a new order if a different product is desired.

12. How can I contact customer support?

You can reach us using the information below:

Email: support@swtrading.store
Phone: +1 (260) 306-8677

13. Do I need an account to place an order?

No.

Customers may be able to complete purchases as guests, depending on checkout settings.

Creating an account can help you track orders and manage your information more easily.

14. Are product colors and images accurate?

We make every effort to display products accurately.

However, colors and appearance may vary slightly due to monitor settings, lighting conditions, and manufacturer updates.

15. How often do you add new products?

We regularly update our catalog with new arrivals and seasonal selections.

We encourage customers to check back frequently for new products and promotions.

Still Need Help?

If your question is not answered here, please contact us:

Southwest Trading Co.
411 San Felipe St NW
Albuquerque, NM 87104
United States

Email: support@swtrading.store
Phone: +1 (260) 306-8677